Canada and Australia New Lines Alert! Use Our Shipping To Win Free Delivery
Canada and Australia New Lines Alert! Use Our Shipping To Win Free Delivery
Purchasing guidelines
What is the purchasing service?
Our Agent purchase service is mainly to purchase goods shipped from Chinese domestic websites for overseas people. As a SUGARGOO core service, we can help purchase products in China according to user instructions, provide purchase advice, quality inspection, storage, delivery, domestic after-sales and other-stop services to ensure that you receive satisfactory products. Compared to buying products by yourself, buying on the SUGARGOO platform can truly enjoy the convenience and benefits of online shopping.
1 Select products
2 SUGARGOO Purchase
& Quality Inspection
3 Submit shipping & signing
How to Purchase via SUGARGOO
  • 1
    STEP 1Selected Products
      Method 1
      Select products from the domestic online shopping website and copy the product link to the SUGARGOO platform.
      Method 2
      Enter the product name in the SUGARGOO search box and select the recommended products from the Taobao, Tmall, and JD.
      1. Currently only support 1688, Taobao, Tmall, JD platform product information search.
      2. Other platforms (weidian, wechat seller, xianyu, yupoo, etc.), directly into “Looking for Goods” , fill out the order form manually.
  • 2
    STEP 2Submit an Order
      Choose the size, color, style, quantity, etc. of the product to add to the shopping cart and submit the order, or choose to fill in the order form manually and submit the order.
      1. International logistics has restrictions on the delivery of some items, please pay attention to the restrictions and risk warning.
      2. 1688 products have a minimum purchase limit, so please pay attention to the seller’s minimum quantity set.
      3. Item from Wediian, Wechat seller, Xianyu, yupoo website, directly into “Looking for Goods”, fill out the order form manually.
  • 3
    STEP 3Paying for Order
      Choose the payment method to pay for the item price of the product and domestic shipping fee.
      1. Support multiple currencies and payment methods, including Paypal, WeChat, Alipay.
  • SUGARGOO Purchase & Quality Inspection
  • 4
    STEP 4Sugargoo Purchase
      SUGARGOO purchasers contact the sellers to order products for you.
      1. You can contact the purchaser through "Member Center" - "My Orders" - "Message" if you have any additional requirements or details during the order process.
  • 5
    STEP 5Sugargoo Quality Inspection and storage
      Signing and quality inspection, weighing and storage, after storage the products will be displayed in "Member Center" - "My Orders" - "Product Status".
      When signing for quality inspection, SUGARGOO will strictly adhere to the inspection criteria and take pictures of the items for you to view, if we find any problems, we will give you feedback and help you solve them.
  • Submit Shipping & Signing
  • 6
    STEP 6Submit Package
      In "My Orders", select the item's status as "Deliverable Parcel", check the item and click "Submit Parcel".
      1. 100 days free storage service at SUGARGOO warehouse.
      2. Purchase more items and ship together, saving you more international shipping costs.
  • 7
    STEP 7Fill out the address and pay for international shipping
      Fill in your address information, select the logistics route from the recommended shipping routes, submit the package order and pay the international shipping fee.
      1. Some products are subject to shipping restrictions, SUGARGOO has screened the available logistics routes for you, you can choose from them!
      2. International shipping costs are calculated based on the estimated weight of the items, the shipping method selected, and the shipping area.
      3. The difference in shipping costs will be refunded to your SUGARGOO account after shipment.
  • 8
    STEP 8Sugargoo warehouse delivery
      Items combined packaging, weighing, reinforcement, photo and delivery.
      1. SUGARGOO can provide services related to remove packing/strengthening/insurance, and you can choose value-added services according to your needs.
      2. In the process of sending international parcels, accidents may occur with a small probability, such as time delay, tax duty, damage, seized and lost, etc. SUGARGOO is unable to control and avoid service quality and unexpected problems of third-party logistics providers and national customs, but in the spirit of responsible customer service, SUGARGOO will inform and warn in advance according to the conditions of each route and country. And to actively assist with issues as they arise.
  • 9
    STEP 9Parcel Signing & Review
      In the member center "My Parcels" you can check international logistics track information and parcel confirmation.
      1. shipping points are given after signing, 1 yuan = 1 point, and the points can be used to gift redemption.
  • Purchase notice
    01 Service Scope SUGARGOO only provides the purchasing service of designated third-party platform products, but SUGARGOO is not responsible for the risks of third-party platform products.
    02 Shopping Process Shopping is divided into two stages: purchasing and sending. Therefore there are two payments. It is recommended to do an international freight assessment before placing an order on SUGARGOO.
    03 Logistics Risk Purchasing goods are carried out by third-party logistics providers which can be subject to customs policy restrictions and may have logistics risks. SUGARGOO is not responsible for these risks.